As a Customer Service Coordinator you will provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy their retailers and consumers.

This is a hybrid role for 3-5 days a week.

Key accountabilities:

• Handle service requests from retailers and consumers by telephone and e-mail and chat. You provide product information, store information, and increase customer satisfaction and conversion;
• Diagnose and troubleshoot problems and identify replacement components;
• Register and report relevant data including customer complaints in order to capture detailed service data, to be used for analyses and the provision of input to R&D about potential for product/quality enhancements;
• Enter and process (service) orders ranging from free-of-charge in-warranty service orders to paid replacement parts and accessories. Perform basic math calculations, handle credit card information and perform light shipping duties;
• Provide clerical or administrative support such as filing and documentation of (post) sales service records.

About you:

• You have an associate Degree with 1-2 years working experience in customer service or hospitality;
• Customer oriented, team player, positive, friendly, flexible;
• You have a minimal technical mechanical ability to assist customers with product issues;
• General proficiency with Microsoft Office;
• You are able to handle (if necessary, with help of colleagues) all types of inquiries/complaints;
• Proficient (both written and verbal) in Swedish or German (minimum B1 level) and English.

BUGABOO is a fast growing Company with a global footprint and employees from over 40 nationalities. If you have a drive to contribute to our success and become a key player in an organization providing interesting opportunities to grow and develop on a professional and personal level, you’ve come to the right place! In addition to offering market-competitive salary and benefits, BUGABOO is dedicated to create an inclusive work environment focusing on diversity, equal opportunities and encouraging employees to BE and express themselves.