H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.

Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 400 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages.

Job Description

As a customer service agent you will work in a young, ambitious and international team. For the H&M Group your most important responsibility is to make our customers' lives easier.

You accomplish this by offering the best customer service by phone, chat and/or email. You will assist our customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores.

Our customer service center is located in Maastricht, the Netherlands.

Qualifications

• You have excellent communication skills in Dutch or French, both written and spoken.
• Your English is also on a very good level, as you will use it on a daily basis.
• You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.
• We help our customers from 8am until 8pm on weekdays and from 9am until 5pm on Saturday and 9am until 13pm on Sunday. You are flexible to work in shifts within these opening hours.

You also are:

• Customer friendly and strong in empathy
• At your best working in a team
• Open minded and not afraid of changes
• In possession of a positive attitude and mindset
• Solution-oriented and stress resistant. Multitasking is second nature to you
• Not afraid to make mistakes but able to follow instructions
• Interested in fashion and H&M
• Ready to start your training on the 1st of November.

What do we offer?

• A contract of minimum 24, 28, 32 or 38 hours/week
• An initial paid training spread over 3 weeks, which you will follow in our center in Maastricht. You will discover how we support our customers with the tools at our disposal, together with the routines and procedures we all need to follow.
• The possibility to get a permanent contract (Vast contract).
• A company laptop with additional equipment to support our customers.
• You will earn a market-conform salary together with the reimbursement of travel / home working expenses and meal allowance
• Small breaks count as worked hours and get paid together with your salary.
• You will receive a staff card letting you purchase any product from the H&M Group with a nice discount.
• Once a year, you get the possibility to buy vacation hours according to your needs.
• In our center, fantastic coffee, fresh fruits, gaming areas and great colleagues are waiting for you! You will discover an informal and multicultural work environment where you can fully be yourself.

Interested in working from home?

If you live in the Netherlands, once you feel comfortable in your role, you can be scheduled in such a way that every week will be a mix of working from home and working in our Maastricht CS Center.

Besides, you are also allowed to work for 3 weeks from a holiday address: perfect if you’re visiting family during the holiday season!

If you do not live in the Netherlands, we will be happy to discuss the possibilities to work from home on an individual basis as it can impact your tax declarations as a cross-border worker (more info on www.belastingdienst.nl).

Wait... there's more?

Do you like working together with your friends? We’d love that too! If you refer someone to us, you will receive a €250 gift card after their first month. If they’re still working with us 7 months later, you will get €300 on top of your net salary.