Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.

We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in Europe while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

Your Role:

• Raise quotes, process orders and manage deliveries and invoicing
• Take incoming inquiries from customers in the German region
• Troubleshoot and resolve issues throughout the quote to invoicing cycle
• Innovate new ways of meeting the customer needs
• Support, guide and escalate if necessary
• Collaborate across departments and geographies
• Assists in ad-hoc tasks

Your Profile

• Native German, Dutch, French, Swedish, Danish, or Italian is required
• Experience in a similar role and environment will be considered a plus
• Positive attitude to delight customers, above and beyond the call of duty
• Ability to solve complex issues that are in the best interest of the customer and the company
• Able to establish and maintain strong relationships with clear communication skills
• Time management in fast paced environment
• Strong Organisational skills to maximise productivity

Work is accurate and with eye for detail

• Proactive attitude to improve the job and provides solution oriented feedback
• Demonstrates business judgment by knowing when to work independently and when to collaborate
• Strong team working skills
• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint

This is an hourly position that may involve occasional overtime. Office hours are Monday through Friday for 8 hrs a day on average with start time varying between 6 am and 9am

Agilent is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to disability, protected veteran status or any other protected categories under all applicable laws.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled