We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you’ll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

Your day to day role:

• Provide technical support to customers with Linksys products.
• Help customers to connect third party devices with their Linksys product (tablets, laptops, Xbox, Wii, smart phones, printers, smart TV, etc).
• Responsible for resolving easy to moderate technical problems.
• Selling warranty extensions for customers with out of warranty devices, also selling support plan and direct connect services for in warranty devices.
• Helping customers to change defective products (RMA).
• Share knowledge with other people, in writing technical documents and enlarging the knowledge database.
• Will work closely with team to achieve common goals.
• Strive to technical excellence and expertise.

Have you got what we’re looking for?

• High level of fluency in written and spoken English and required language (German, Swedish, French, Polish, Italian, Spanish, Dutch)
• 6 months customer service experience in any sector.
• Basic technical skills and knowledge.
• Interest in home/consumer electronics.
• Excellent communication skills both verbal and written.
• Flexible, ability to multitask, plan and prioritise workload.