Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide

Mission:
Achievement of the objectives established according to the criteria and requirements of the organization with technical support and by following the appropriate work instructions.
Part-time work (5h/day) - Monday to Sunday.
Main responsibilities:
Communication to current or potential customers via calls.
Provision of information, consultation, answering questions, claims management, etc.
Service, incident and request for treatment
Identification of needs, legend of opportunities, extension of service, follow-up of cases, etc..
Offers technical and professional support, resolves incidents.
Results Area
Perform the interaction tasks using the tools and applications of the objectives to perform the operational procedures according to the type of interaction.
Productivity and processing quality targets established.
Suggestion and participation of improvement measures.
Adequate communication with colleagues and superiors, focusing on customer satisfaction and achievement of objectives set.
 

Qualifications:
Education, Knowledge and General Skills
Fluent French
Customer service experience or potential.
Computer application processing, general IT know-how desirable.
Strong customer orientation
Teamwork, efficiency and quality focused on the field of activity.
Work flexibility
Active listening, and interpersonal sensitivity and empathy
Cooperation and team spirit
Stress and frustration tolerance