We are currently recruiting for a Customer Support agent to join our shared team. The successful candidate must also be fluent in spoken English. The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements. you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.

Responsibilities and results:

• To respond to all customer enquires within given timescales, efficiently and effectively.

• To develop and maintain a full knowledge of client products and services.

• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.

• To deal with all correspondence as requested/required.

• Logging of all calls accurately and in line with procedure.

• Responsible for maintaining and updating all administration.

• To consult product manuals, to be able to advise customer of appropriate options/solutions.

• To meet minimum monitoring criteria

• To meet and exceed daily/weekly targets

Pre-recruitment experience, knowledge and skills required are:

• Fluent in English and French or Spanish or German or Italian or Swedish 

• Experience of or aptitude for Customer Service.

• Good organisational skills.

• A minimum of 20 wpm on a keyboard.

• A working knowledge of MS Word / Excel

• Excellent communication skills and the ability to remain calm in all situations.

• Ability to work on own initiative and under pressure in order to achieve deadlines.

• ECDL qualification an advantage