As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

The Global & Premium Commercial and Merchant Experience team provides servicing to American Express Merchants, Third Party Acquirers and Commercial Card Members delivering differentiated essential services to our clients to support them in achieving their aspirations. Additionally, we support the Enterprise to retain, grow and improve overall satisfaction with these customers.

Key Responsibilities:

• Respond quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
• Own issues to the point of resolution
• Offer Merchant customers unique solutions
• Managing a workflow in line with departmental and individual goals and to departmental quality standards

Requirements:

• Fluent in English and Finnish or Swedish, written and spoken - essential
• Passionate about providing excellent customer service
• Computer literate to an intermediate level
• Organised, diligent, with attentive listening skills
• We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
• Problem solving mindset