Responsibilities

• Act as the 2nd line quality auditor to check BPO vendor's quality result and ensure overall monetization security; 
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; 
• Work closely & hand in hand with other departments to respond immediately to relevant quality related needs; 
• Participate in quality calibrations with BPO vendor teams to continuously drive their policy understanding and quality result; 
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

• English as a working language, and native level Italian. 
• Computer fluency and understanding of software and advanced internet functions; 
• MS Office skills; 
• Quality audit and quality management related experiences;
• Ability to work in fast and evolving workflows with eye for detail;
• Ability to maintain a high degree of confidentiality while meeting strict deadlines.