Job Description

Help customers & partners in the cooperation with Motorola Solutions. Work as an advocate for the customers, however also as an ambassador of Motorola Solutions.

Scope of responsibilities
 

• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
• Own non-technical requests and drive through to resolution.
• Work with the repair centre on resolving issues around repair time, quality issues or shipping.
• Act as focal point and liaise with customers, partners, engineers and support managers
• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the Partner, Empower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

Basic Requirements

• Excellent English & Russian language
• Sales related and/or customer oriented experience preferred
• Excellent communication skills, both spoken and written,  including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail