With TCS you will be exposed to the future of technology, work with some of the brightest global minds in the industry, and support many of the biggest brands in the UK and worldwide. Recognized as an employer of choice, having won numerous awards in the UK and Ireland, TCS is a fast-growing global IT powerhouse at the forefront of innovation and transformation.

TCS Letterkenny are offering a Graduate Programme for tech-savvy, enthusiastic individuals seeking to accelerate their careers in IT.  

IT Support Associates are part of team which provide IT Support Services ensuring that daily operations are in order or the restoration of a service. Based in the ITIL framework, IT Support associates often manage incident management, service request fulfilment, problem management, develop knowledge articles or collaborate with other functions such as change management.  

Typical incidents range from basic support, installing software or troubleshooting devices/applications to restoring services for mission critical services and infrastructure related components.

We are looking for recent graduates and post-graduates with a minimum 2:1 degree in IT, computer science or a technology-related subject who are:​

• Passionate about solving problems
• Obsessive about customers and providing exceptional services. ​
• Able to learn and adopt relevant new technologies. ​
• Proactive and innovative mindset
• Interested in working with the latest technology but also working with people

Key responsibilities:

• Incident Management
• Maintain, support, and enhance existing services.
• Participant in Continuous service improvement plans
• Manage daily caseload, update cases, and resolve incidents.
• Provide support via Mailbox, Voice, Web Portal, or chat functions

Technical Skills

Preferred: ​

• Strong knowledge of hardware related components
• Strong knowledge of software related components
• Ability to troubleshoot incidents, diagnose root cause of incidents and implement resolutions
• Some experience with communication with others both technical and non-technical users

Knowledge on: ​

• Operating systems: Windows Server, Linux, Windows 10
• Database experience with SQL skills (e.g. MySQL) ​
• ITIL Methodology
• Knowledge of either PHP, Python, C+, HTML, JS beneficial.

Other Skills:

• Display personal commitment, effort, motivation, and initiative in all aspects of work. ​
• Willingness to display flexibility in a fast-paced, ever-changing working environment is essential. ​
• Good communication.
• Any experience with the following also beneficial: O365, VPN’s, Networking, SharePoint, Sales Force, ServiceNow, AWS, VMware, Dynatrace, OnWatch, Tableau, Power-BI, MS Excel, ITIL, Comptia A+, Agile

Languages 

• English and German, Spanish, Italian, French, Polish or Hungarian

What you get

TCS is one of the fastest growing companies in the UK & Ireland. Joining TCS at this pivotal time will expose you to numerous domains and projects. We are consistently voted number one in customer satisfaction and Top Employer in the UK and globally.

We provide competitive salaries which include pension, health care, life insurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Our internal volunteering and social network allowing you to take at least one paid volunteering day per year, as well as take part in social networks, Health and wellness initiatives such as fit4life and purpose4life internal sports events, we also sponsor Marathons internationally, Initiatives in mental health, LGBTQ among other diversity and inclusion awareness and support