This job can be performed from anywhere within Europe.

Amazon’s Channel Sales Support department located in Bratislava (SVK) is looking for a Fashion Quality Account Manager. Channel Sales Support provides the best possible customer experience while shopping for products in Fashion categories. Fashion Quality Account management team runs initiatives targeting this vision. We strive to improve the Seller and Customer experience by supporting the international Seller business on the European Amazon websites and bringing improvements to the existing product Catalogue.

As Fashion Quality Account Manager, you will work with our external EU & CN selling partners (Sellers) to improve the quality of their product pages on European Amazon websites. You will identify the causes of poor listing quality and educate Sellers on the advantages of high-quality listings. You will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also liaise with internal technical, business and marketing teams worldwide and contribute to platform changes and continuous improvement. The above gives a ground to develop tech-skills, account management and project management skills. 

Your responsibilities in nutshell:

• Regular audit on Seller accounts listing quality
• Identify root causes of listing related issues and drive resolution
• Define and coordinate timelines and corrective actions
• Written and oral communication with Sellers about listing quality
• Create step-by-step listing guides for Sellers and deliver training
• Meet and exceed SLA defined per project and ensure consistent and high quality of delivery
• Liaise with internal and external departments within area of responsibility to define requirements, test data integrity and verify business processes
• Work with internal tool, pulling and organizing data from the system and create regular reports ensuring high accuracy

Key job responsibilities

• Regular audit on Seller accounts listing quality
• Identify root causes of listing related issues and drive resolution
• Define and coordinate timelines and corrective actions
• Written and oral communication with Sellers about listing quality
• Create step-by-step listing guides for Sellers and deliver training
• Meet and exceed SLA defined per project and ensure consistent and high quality of delivery
• Liaise with internal and external departments within area of responsibility to define requirements, test data integrity and verify business processes

BASIC QUALIFICATIONS

• Fluent in English and German, Italian, French or Spanish
• Advanced computer literacy in Microsoft Office applications (especially MS Excel)
• Ability to work cross-functionally and with a wide range of employees with different skill set
• Experience in creating and delivering e-training and coaching sessions to large audience
• Excellent communication skills
• Strong time management skills
• Bachelor /Under-graduate degree

PREFERRED QUALIFICATIONS

• Fluent in French, or Italian, or Spanish
• Basic understanding of Project Management
• Knowledge of SQL basic, and/or web-oriented languages (Python, Html, Javascript,…) is a big plus
• Basic understanding of eCommerce and B2B Communication (XML and Webservices)

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