Responsibilities: 

• Serve as the first point of contact for end users seeking technical assistance. 
• Perform remote troubleshooting through diagnostic programs. 
• Determine the best solution for faster resolution of end users issue. 
• Educate and guide the end user through the problem solving. 
• Provide information on IT products or services based on end user query. 
• Record all issues and their resolution in IT ticketing tool. 
• Follow-up and update end user on status and information of issue reported.
• Identify and suggest improvements on current processes followed.

What are we looking for in a candidate? 

• IT Customer Support experience is preferred, not mandatory
• Good written and verbal communication skills in English 
• Team player 
• Goal-oriented focus 
• Interactive personality 

We provide many benefits! 

• Relocation assistance - Accommodation, travel and other expenses covered  
• Medical Insurance 
• Life & Disability Insurance for employees and family members 

Key skills required for the job are: n TIS Service Desk-L1, (Mandatory) .As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis nIncident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager Minimum work experience: 1 - 3 YEARS "As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager"