Your responsibilities will be

• To monitor the Sales, Error correction, Interline, and Online customer activities to ensure they are completed with quality in an efficient and timely continent
• Conduct quality checks on the processes in scope and ensure appropriate corrective action is taken
• Liaise with the Customer to resolve discrepancies highlighted by the BPO vendor or vise-versa, to ensure continuity, clarity, and completeness
• Perform completeness and integrity checks in SIRAX, an SAP-based revenue accounting system used worldwide by airlines, and liaise with concerned team
• Raise / monitor JIRA for registering SIRAX issues
• Be the central point of contact for the customer, vendor, and partner

You are looking for us, if You have

• 4+ years experience in the area of ​​customer service
• Good communication and negotiation skills, assertiveness
• Strong analytical and conceptual thinking as well as technical understanding
• High level of competence in user-oriented problem analysis and solution as well as in requirements engineering
• Ability to represent the company internally and externally
• Intercultural competence
• Fluent spoken and written Business English
• Willingness to travel abroad for temporary assignments

Advantage can be

• Knowledge of airline operational business process
• Sirax and / or revenue accounting knowledge, in particular airline revenue accounting knowledge
• Experience in IT operation
• ITIL Certification
• German and Japanese language knowledge

What are the benefits of joining us as an employee?

• Even when you work hard, you will still have time for your personal life: our flexible working hours based on core time, the exact observance of the designated number of working hours, the occasional option of working from home, and the benefits that can be extended to cover your family you can also improve your non-working life!
• We have long-term plans for you! We have carefully designed career paths (and a career management system), we provide the appropriate training courses and projects to accomplish your aims.
• Our community is characterized by mutual respect and an attitude of helpfulness. This high professional quality level and the colorful personalities will help you spend your everyday life in a good fashion, why do you make the best of your skills and talents.
• We are happy when you are open and help you discover the world: after six months you will receive substantial discounts that you can use to visit any place in the world taking Lufthansa flights!
• In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.