Who are we

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

We have a job for our client CISCO as a service Delivery Specialist.

Roles

• Cisco Service Delivery Specialist will perform the transactional activities necessary to complete internal and external Partner and system generated requests.
• Engage customer, understand their needs and translate this need to Cisco work required, and set proper expectations about delivery time
• Troubleshoot and resolve customer issues and provide direct high volume transaction support to internal teams
• Collaborate with cross-functional partners, vendor representatives in support of successful customer outcomes

Requirements

• Good communication skills in German, French, Italian, Spanish or Dutch and English.
• Customer oriented and pro-active team player,
• Exceptional communication skills including rapport building, use of customer centric language.
• Quick learner who easily applies problem-solving, critical thinking and analysis skills,