About the job

• Job Title: Investigation Analyst
• Reporting to: Operations Lead
• Location: Dublin, Ireland

Overall Job Purpose 

Majorel is seeking discerning individuals plugged into internet technologies at the intersection of crisis, geopolitical and user harm issues. You will be working on the leading edge of fast-developing issues like the spread of misinformation and potential breaches in election integrity.

Candidates can expect a fast-paced, high-energy environment working on a team that delivers high-impact synthesis of culture-shifting trends. Successful candidates will be able to coalesce, through discernment and writing, information from a variety of sources and ensure our client’s global team can get up to speed on the latest developing trends. Strong writing and communication skills are essential for this position.

Duties and Responsibilities 

• Synthesize multidimensional information and data sources clearly and concisely for different audiences 
• Investigate, analyze and report on identified trends 
• Document all data and research procedures 
• Work with management to prioritize business and information needs 
• Evaluate, analyze, and conceptualize strategic risks and threats to trust in Google. 
• Identify emerging trends and forecast new forms of abuse. 
• Translate how global developments could cause potential adverse impact on Google’s users. 
• You may be required from time to time to support different workflows/products/markets depending on business need 
• While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and or volume fluctuations.You may be required from time to time to support different workflows/products/markets depending on business need 

Required Qualifications & Experience

• BA/BS Degree (Political Science, Journalism, Digital Media or related field) 
• Fluency in written and spoken Swahili or German and English is essential 
• Strong understanding and work-experience of international and geopolitical events and how they impact Global businesses and/or Relevant work experience in research based role 
• 2+ years customer service or client experience 
• Fluency and experience in using Word/Excel/PPT or gSuite 
• Proven track record of an investigative, data-driven approach to answering complex questions 
• Familiarity with Internet technologies and related policy and regulatory environments 
• Demonstrate cultural awareness for the language and market for which being hired 
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material 
• Project Management skills or experience is preferable 
• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholder and executive visibility 
• Calm under pressure, with an ability to operate well in urgent, developing situations. 
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material 
• Demonstrated ability to prioritize and multitask 
• Strong deep-dive and critical thinking skills 
• High degree of initiative and deadline-driven productivity 
• Strong interest in internet, culture, news media and current events 
• Strong analytical and critical thinking skills 
• Excellent verbal and written communication skills 
• Positive can do attitude 

Competencies 

• Research Oriented 
• Solutions Orientated 
• Initiative 
• Collaboration 
• Organisational commitment 
• Customer Focus 
• Teamwork 
• Organisation & Planning 
• Results Orientated 
• Attention to detail 
• Problem Solving & Information Gathering 
• Resilience & Adaptability 

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.