You will be responsible for:

• Provide excellent advice and support for our customers regarding all product-related questions
• Responding customer inquiries via the communication channels phone and e-mail
• Identify and report any potential for product improvement to your team leader
• Establish and maintain a good working knowledge of the relevant processes
• Working openly and collaboratively with other team members with different cultures and mentalities

Your skills:

• Excellent communication skills, both verbal and written
• Ability to speak English and one (+) additional language: French or German
• Working experience in professional customer care is a plus
• A pronounced service- and solution-oriented mindset
• Working independently and being flexible
• Active listening and empathy competence

We offer you ...

• High flexibility: To make sure your private life is not overlooked, we support you with flexible working time models - full or part time flexitime.
• Attractive additional benefits: In addition to the fixed salary, employees enjoy a contribution to the success of the group and company as well as an allowance for capital formation benefits.
• Fancy parties: We hold after-work parties, team events, and summer & Christmas parties.
• Basic provisions: We offer free fruit baskets and water dispensers for your daily supply at work.
• Diverse opportunities for development: We offer a wide range of internal training offers, as well as personal e-learning options - including at home.
• Strong sports options: We offer discounts for local fitness studios and hold company runs, in which we participate as a team.
• Healthcare: With the help of our in-house social services and our own company physician, we look after your health.
• New opportunities: Even as career and lateral entrants, you will get the opportunity to be inducted in a wide range of tasks.
• Open corporate structure: We support diversity in the company - in every regard. For example, we promote an open working environment for all employees with our LGBTIQ network 'be.queer'.
• Great prospects: In a dynamic and at the same time future-proof working environment with prospects for promotion, you will get a limited employment contract with the possibility of permanent employment.

Who we are:

Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 7,500 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 20 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.

For more information, please visit our Web Site www.innovateyourself.de . Do you feel like you have what it takes? Then we look forward to receiving your convincing online application with your salary expectations and earliest possible start date.