Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The role of the Service Delivery Manager (SDM) is a critical and complex delivery management role within Atos, serving as the nexus for a multifaceted combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution field to ensure a coordinated end to end (E2E) service is delivered to our clients.

In his or her role, the SDM assures that the key areas of service delivery management are covered

• Client Delivery Quality, Happiness and Governance;
• Compliance, Security and Risk Management;
• Cost Management;
• Community building (external and internal). The personal abilities which would recommend the ideal candidate for this position are efficient communication skills both written and orally, flexibility, goal and results orientation, integrity, stress handling.

Most common assignment types that we work on include

• Ensure Customer Happiness is at the heart of our daily delivery;
• Plan and complete delegated tasks to a high standard, delivering work within an agreed time-frame;
• Patch management coordination;
• Technical bridge coordination in Major Incident Management;
• Support Solution Design for upselling;
• Establish and nurture a Continuous Service Improvement culture;
• Partner with Tower Service Managers and Tower Heads to handle vital prioritization/skills for efficient account delivery in line with budget, service requirements and with client’s changing business needs;
• Active Cost Management to deliver on Atos financial commitments;
• Provide Client Delivery Leadership to the Atos delivery team and client;
• Establish close interlock with Client Manager to develop account plans, External Revenue fulfillment, Customer happiness , opportunity development and contract renewal;
• Represent the customer within the Global Delivery Center in case of critical issue or major incidents;
• Ensure training/processes for on/off-boarding of account resources are in place;
• Ensure Atos Service Management Model and IT Control Framework compliancy;
• Ensure accurate focus by the delivery team on Compliance & Security;
• Ensure continuous GDPR compliance with Atos-maintained systems containing client personal data;
• Review management and status of software licenses and certificates on a regular basis ensuring timely renewals to prevent service outage;
• Supervise lifecycle management and related plans for delivered services;
• Active involvement and review in Handover to Operations for new/changed services;
• Actively be responsible for the Daily Service Reviews with key operational staff, driving accountability, action and prevention;
• Drive Risk Management behaviors to ensure accurate focus on operational risk.
• Proficient in French and German;
• Basic understanding of IT Services and IT infrastructure;
• Flexible in approaching the role and task completion;
• Actively acknowledge others’ efforts, contribution and dedication to Atos strategic objectives
• Demonstrate drive, determination, passion and ability to work effectively as a member and leader of the team;
• Act as a role model, coaching/ mentoring team members, ensuring that there is an effective succession plan to obtain and maintain end-to-end service delivery and business continuity;
• Negotiation, persuasion and Business relationship leadership skills.

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a meaningful and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages

• Training and certifications Ongoing In-depth training with current and emerging products and technologies;
• Flexible benefits Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.