Who We Are:

The teams in Twitter’s Trust & Safety (T&S) department work to safeguard user expression and privacy in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus include privacy and intellectual property rights, government and law enforcement requests, advertising policies, and safety advocacy.

What You’ll Do:

Twitter Trust & Safety seeks a detail- and goal-oriented, French and/or German-speaking team player to join our Legal Policy (LP) team in Dublin and help keep our safety and legal process operations organized and on track. If you're analytical, disciplined, proactive, have a passion for people, and have a knack for managing multiple tasks efficiently, we'd like to speak to you. 

You will interact regularly with team members across globally-distributed offices and provide regular updates to cross-functional stakeholders, including our in-house counsel. The nature of this role requires the successful candidate to work a partial-weekend shift.

You will: 

• Be responsible for investigating, documenting, and following up on time-sensitive requests and escalations related to content regulations in Europe.
• Support operational tasks, such as (but not limited to), queue support, workflow maintenance, quality assurance, legal compliance, training, and coaching
• Own projects but also work collaboratively with your team 
• Help ensure you and your teammates achieve the highest possible standards 
• Make sure requests are processed, tracked, and completed in an efficient and timely manner
• Investigate, document, and follow up on escalations for unusual or sensitive requests to management, legal, or other stakeholders
• Work closely with Legal Policy team members in San Francisco, Ireland, and Singapore to prioritize requests appropriately
• Serve on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world

You Have:

• Experience drafting policy documentation and tracking legal requests 
• Experience in acting as a point of contact for internal and external stakeholders and building strong cross-functional relationships
• Experience in supporting operational tasks such as (but not limited to) queue and workflow management, process efficiency, and handling sensitive escalations 
• Excellent judgment and strategic thinking skills
• Passion and enthusiasm for protecting user safety, privacy and freedom of expression
• Patience, determination, flexibility, and grit

You are:

• Extremely detail-oriented
• A critical thinker and doer who can organize tasks and work under time pressure to provide insights, propose solutions, and help implement them
• Able to communicate clear, objective, and patient explanations of team policies and protocols
• A strong team player
• Able to quickly translate feedback into action

You can:

• Maintain open, thorough, and regular communication with your team and more senior stakeholders
• Prioritize and organize requests and escalations

• Successfully partake in project work through to completion
• Streamline and maintain paths of communication involving stakeholders, such as vendor teams, to ensure global consistency and alignment
• Deliver quality results within or ahead of deadlines and internal SLAs
• Provide clear, helpful, and complete responses to time-sensitive requests and escalation

Requirements:

• Experience with high-volume request intake and processing / other operational experience
• Multilingual; complete fluency in English, German, French and/or Spanish. Other language skills are desirable

• Comfort with electronic communications
• Availability to work on weekends. (Standard schedule = Tuesday-Saturday or Sunday - Thursday)

Preferences:

• 1-3 years experience at a tech company in a similar role

• Bachelor’s Degree or equivalent education/experience
• Experience with legal requests and/or content regulation in EMEA is preferred 
• Experience using SQL and relational databases is preferred