Does playing a role in business growth sound exciting to you? Are you energized by developing leads into new clients? Would you like to work for a global company that believes that when money moves, better things happen? Join Western Union as a Network Support Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

• You will be responsible for improving the performance of our existing agent network across the Nordic region.
• We’ll look to you to perform welcome and performance calls to improve the performance of our agents and review their operational limits to optimize the balance between risk and transaction volume.
• You will monitor agent locations for performance and activity, identifying those that are inactive.
• You will also monitor risk, prevent future risks and carry out reviews of productivity reports to track and identify any issues in account performance or behaviour changes.
• You will also identify opportunities to drive the business and assist in all agent administration.
• We’ll need you to have some experience working with customers preferably in a sales or customer service environment, as well as having an outgoing and driven personality.
• You must enjoy making outbound calls and interacting with different types of customers, and have a strong inner drive to constantly exceed targets within a dynamic team.
• Language fluency in either Danish, Swedish, Norwegian or Icelandic is a requirement for this role.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. You will be a whiz with Microsoft Office and good at building relationships with internal & external stakeholders.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.