Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 100,000 passionate and talented associates support more than 400 clients in 50+ languages from more than 120 facilities strategically located in 29 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for passionate and customer oriented Customer care specialist with Polish.

As a Customer care specialist you will provide customer support to Polish and English speaking customers and promote a positive corporate image by demonstrating appropriate conduct, high quality, professionalism and positive attitude in all interactions with customers.

Description

The role:

• Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• advising and informing customers regarding clients' products and services;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has excellent command of Polish language (at least level C1);
• has good command of English language (level B1) - for training and systems;;
• experience in a contact center or customer facing role is beneficial;
• can adapt quickly to changes in products, process and technology;
• has proven track record of excellent attendance and time-keeping;
• has good computer literacy.

We offer:

• Competitive remuneration scheme;
• full-time employment;
• social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• work at the office or work at home opportunities;
• entitlement to company internal training and development accordingly global standards;
• friendly and accessible office location.