At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Digital CPE (Digital Client Partner Executive) will manage assigned Base Growth & Managed Services contracts providing Governance, Delivery & Growth while both identifying and owning opportunities.

The Role Responsibilities

• Ultimate responsibility for the Customer Contract including Pricing, Governance & Contract Health
• Understand and identify new customer requirements in order to grow the account, including an opportunity identification role
• Set strategic business direction and work with the client steering committee for forecasting
• Provide business direction to the DPE (Delivery Partner Executive) and act as advocate to the client for service delivery
• To be responsible for managing GTS Revenue Profit and Loss in the assigned customer group
• Constantly grow the Digital Footprint within the portfolio management client base
• Manage client expectations, satisfaction and loyalty, documented by CERS, Set Met & NPS Surveys; manage the client relationship and coverage plan
• Coordinate IS delivery of the program across IBM LoB’s
• Form the first point of escalation for the end client (when related to infrastructure services)
• Manage project delivery across IBM CMS teams
• Engage and Contribute to client contract renewal negotiations
• Function as a multi LoB integration point (when related to infrastructure services projects)
• Manage PE / PM / Service Delivery communication during project phase

Language requirements:

• English language - advanced level
• French language - advanced level

As an IBM employee, you will be entitled to the following benefits:

• 5 weeks of paid vacation
• Relocation assistance in the amount of 15.000 CZK paid according to Relocation Assistance Policy (this package is conditional)
• Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each jStrong career opportunities
• Access to Hi-tech; MAC@IBM
• Above standard Medical Care
• Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
• Global Travel and Life insurance
• Contribution to the Pension fund
• IBM stock purchase plan

You Will Have The Opportunity To

• Join our Succeeding@IBM Program - a structured on-boarding and development program
• Become part of our diverse and multinational community and collaborate within global and local teams
• Gain knowledge and develop skills through our world-class trainings
• Benefit from mentoring and coaching
• Balance your work with your life and enjoy a flexible working environment

Required Technical And Professional Expertise

• A very strong proven leadership, commercial and relationship management skill
• An excellent level of proven communication, negotiation, teaming and self motivation
• A good technical understanding in Managed Infrastructure and Cloud offerings and services
• Successful track record of managing account(s) relationships, growing revenue and profit and expanding client relationships
• Communication skills (all types including client presentation and digital engagement)
• Strategic and innovative thinking
• Business case development and value quantification

About Business Unit

Preferred Technical and Professional Expertise

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.