Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

We are currently looking for an enthusiastic German, French, Italian, Swedish, Danish or Dutch speaker looking to join a friendly, collaborative team of Collections Specialists. While prior experience in Collections, Accounts Payable or Accounts Receivable would be benficial, we are also open to applicants with a background in customer service or other customer focused areas.

Key responsibilities

• Manage the cash collection and account reconciliation of a selection of debtors, contacting customers as directed by automated workflow
• Responsible for resolution of unallocated cash & credit requiring account reconciliation and/or customer contact
• To work closely and provide support to our centralised functions in both Barcelona and India. (i.e. cash apps; credit; disputes)
• Provides clean handover for liquidation and bad debt cases once collection activities are exhausted
• Attend reviews and prepare feedback for your line manager on your customer portfolio
• Comply with Service Levels (SLA’s) & manage own performance to improve/stabilise KPI’s
• Compliance with the current process design and specifications, process excellence and data quality principles
• Understand what service must be provided to customers and delivers this flawlessly
• Follow through on customer enquiries, requests or complaints – making sure that the customer has received a response even if not responding in person
• Keep all promises they make, always delivering to agreed deadlines
• Hand over work that is complete, accurate and of high quality, to ensure that no re-work or questioning is required, minimising disruptions in our ability to deliver
• Model honesty, openness, integrity and ethical behaviour
• Be punctual and prepared for meetings, contributing opinions, ideas and questions to improve the outcome of the meeting

Required skills and experience

• Able to demonstrate experience of Cash Collection or suitable equivalent customer service (preferred)
• Computer literate with knowledge of ERPs like Oracle, SAP or similar
• Possess good understanding of Microsoft office suite (i.e. Excel, Word, etc)
• Results & Customer focused
• Good communication and negotiation skills
• Fluency in German, French, Italian, Swedish, Danish or Dutch and English

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Relaxed dress code
• Two days annually to spend on volunteering opportunities
• 39 hours working week and additional days off as per Colt own collective bargaining agreement
• Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
• Lunch vouchers or childcare vouchers
• Access to a virtual business school for on-going learning
• Business mentoring
• International environment with employees from more than 35 different nationalities