Job Description
 

• Responsible for performing Debt Collection activities for Shell Nederland Verkoopmaatschappij B.V.under Finance Operations Krakow, Poland with Dutch language requirements.
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Responsible for managing release of credit blocked orders
• Maintain good working relationships with Sales, OTC, CSC, Credit Business Centre and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales for account reviews on assigned portfolios
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Contribute ideas on process enhancements/improvement
• Has good communication skills in Dutch and maximizes this to deliver above average performance in Debt Collections
• This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Requirements:

Qualifications:

• Experience in Debt Collection
• Very good level of English (B2)
• Excellent level of Dutch (C1)
• High level of communication skills
• Customer focus
• Ability to communicate effectively with business partners
• Organizational skills and ability to deal with competing priorities
• Analytical skills and attention to details
• Good working knowledge of MS Office tools
• Knowledge of SAP and H3 would be an advantage