Job Description

As a Delivery Assurance Analyst you will need to liaise with drivers, hauliers, customers (IVR) and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.
 
Among your responsibilities there will be:
 

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Manage deviation from plan
• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
• Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

*Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs)

Requirements

• Experience in logistics would be an asset
• Utilize the right processes and tools to plan, monitor and improve scheduling performance against agreed KPIs.
• Assesses the implications of HSSE requirements, customer on-site HSSE risk & discharge requirements of drivers and hauliers and work on solutions or alternatives to mitigate risk & discharge requirements of drivers and hauliers and work on solutions or alternatives to mitigate risk
• Proactively looks for solutions and drives change and improvements in processes and practices to enhance customer experience.
• Excellent stakeholder management
• Excellent communication and issue resolution skills
• Stress resistance
• Ability to deal with non-standard situations
• Ability to apply proper solution under time pressure
• Proven strong commercial mindset & external focus 
• Dutch min. B2