Job Description

Are you good with other people? Are you motivated to solve problems and help customers? We offer you a dynamic work environment in which communication with customers is carried out via email and live chat. Our customer service team is one of the foundations for our success. We want you to represent us and continue to ensure an excellent customer experience.

Your playing field

• You are the first point of contact (m / f / d) for our customers and communicate with them via email and live chat 
• You are always informed about our promotions and offers
• We promote continuous training and offer regular training to learn and refresh specialist knowledge, market trends and best practices 
• We are #oneteam - you work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing 
• You support our team with new ideas and suggestions for improvement to make Tipico even better

Qualifications

• Fluency in German . As the # 1 sports betting provider in the German-speaking market, this is a prerequisite for communicating with our German-speaking customers. 
• Good knowledge of English . Our team is made up of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of your new home, Malta. 
• Customer-oriented . You will enjoy contacting customers and solving their problems. 
• Tech savvy . You can deal with the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce.  
• Multitasking. You get along very well in a dynamic work environment and are able to process 3 chats at the same time. 
• Flexible. You are ready to work shifts between 8 a.m. and midnight. You can decide whether you want to work 10 hours on 4 days or 8 hours on 5 days a week. 

Nice to have: 

• Experience in iGaming or sports betting is beneficial, but not a requirement.

This is how we score with you:

• Fast growing and international company in sunny Malta
• Paid training during the first 4-6 weeks - Here you will learn everything that is necessary for the position 
• Relocation help to Malta - 4 weeks of free accommodation & moving reimbursement to make your start in Malta as smooth as possible
• You will join the team with a highly competitive salary (including income tax, which is usually lower than in Germany)
• Clearly defined advancement opportunities based on your performance, which leads to a salary increase 
• Private health and dental insurance, grants for parking, childcare and, because we love sports, of course grants for sports activities  
• Free drinks, fruit and ice cream are a matter of course for us. We also like to have fun together and offer regular team and company events