An English Language Responsible Gambling Specialist to support the Company’s operation in Malta.

The position is offered on a full time basis and will require a flexible approach to working hours with a rolling rota of five days from seven, including evening shifts and bank holidays. A full training programme combined with competitive pay rates will be offered to successful candidates.

Preferred skills and experience

• Attention to detail.
• Excellent written and verbal communication skills.
• Initiative, sound judgement, ability to analyse and strong organisational skills are essential in order to balance workload and meet deadlines.
• Previous experience working in a responsible gambling, customer service, risk, regulation, compliance or VIP liaison role would be advantageous.
• Experience of working within the sports and gambling industry would be desirable but is not essential.

Main Responsibilities

• Preparing and completing responsible gambling reports.
• Conducting in depth analysis of customer behaviours and activity.
• Identifying and escalating high risk accounts at the earliest opportunity.
• Conducting outbound contact with customers to help ensure that they are gambling responsibly.
• Discussing both customer account behaviours and the facilities bet365 provide to help customers stay in control.
• Completing departmental tasks from the Responsible Gambling Team Leader and supervisor team.
• Where required, assisting other areas of the Customer Due Diligence department with ad hoc tasks.
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