HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

Our Client is a Fortune 500 company in the Information Technology business, making history for more than 100 years and our activity in Bulgaria is aligned to the Finance Operations. The Order to Cash Department consists of +200 professionals serving the biggest markets of the Company in western Europe. The customer base is a mixture of Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management up until the point the payment is made and booked. Your daily interactions with different departments within the organization and with our partners and end-customers will challenge and improve your communication, organizational and analytical skills in a pure B2B environment. A smoothly running OTC process is a guarantee for stable cash flow, controlled level of costs, and increased customer satisfaction in the long run and you can be part of this dynamics in a company like HCL. We offer roles for different type of personalities and professional interests focusing either on more administrative profiles, more dynamic customer and intra-organizational interactions or a healthy combination of both. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Your responsibilities will be:

• Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary)
• Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.
• Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team
• Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests
• Ensure all collection strategy steps are completed on accurate and timely manner
• Provide accurate forecast on account level, considering regular follow up and update. Inform TL in case of important deviation vs initial forecast.
• Perform GAP Analysis on the Final debt position, providing root cause analysis on the various GAPs to Collectable pool and initial OL
• Perform account analysis and payment behavior analysis, following requests from Risk team, related to annual risk assessment of the account.
• Establish and maintain strong business relationship with internal parties and external stakeholders
• Ensure compliance with work instructions and corporate guidelines encompassing in particular ethical and financial rules

Required skills:

• Fluent in German language (both written and verbal)
• With 1+ year of experience in finance related role or customer interaction role
• Analytical skills / Able to independently obtain and interpret information
• With excellent organizational skills
• Able to communicate with customers & negotiate effective outcomes to their problems
• Strong persuasion and influencing skills
• Proactive and self-motivated
• Confident in use of MS Office and with good command of English language
• Any experience in a similar role will be considered an advantage

What to expect if you join us:

• Work for a leading brand across numerous industries and European markets
• Opportunity to acquire/develop ERP knowledge (including SAP), Excel expertise, critical thinking and prioritization skills
• Opportunity for career & personal development through numerous trainings and learnings materials in our data base
• Performance- based bonus
• Regular daytime working hours, 5 day workweek
• Remote work location flexibility for your excellent performance and ability to operate independently
• Professional and friendly work environment, calm back office set up in open space
• Top communicative location in Sofia with sport premises on site
• Inclusive and non-discriminative work environment, where people and opinions matter

We offer you:

• Attractive remuneration package
• Life insurance and additional health care and dental package from your first working day;
• Monthly transport allowance;
• Play and relax zone;
• Entirely remote recruitment process;