Your responsibilities

• Filtering and qualifying IT service repair orders related to printers
• Analyzing and solving problems related to printer hardware
• Providing remote L 1,5 Global Support to our end customers (phone)
• Ordering parts of printers via internal system
• Monitoring the correct timelines (SLA) and ticket flow
• On-going analysis and validation of data included in orders

Our requirements

• Good knowledge of English and German language
• Customer service experience
• Effective communication skills and ability to work in a team
• Openness to learn new things – technical vocabulary and issues from printing area
• Very good organizational skills
• Readiness to work on shifts (between 08:00 am and 06:00 pm)

Optional

• Printer technical knowledge
• Previous experience in a helpdesk capacity
• Knowledge about remote troubleshooting

What we offer

• A secure job position in an exponentially growing international IT company
• Room to implement your own ideas, challenges within your own responsibility
• Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
• Welcome package, full introduction into the company, Buddy program to help you get started

• Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
• Remote work possibility during the pandemic
• Company bus from the centre of Wroclaw, a free car parking area
• A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members