HCL are delighted to invite applications for the position of French speaking Customer Service Executive for a new client who specialise in media/publishing. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.

The successful candidates will provide French language inbound customer support via telephone, email and chat. The successful candidate should also be comfortable assisting customers in English as the role will involve helping French and English speaking customers.

Roles and Responsibilities:

• Answer all Inbound calls as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level.
• Handling and solving Customer problems.
• First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers.

Essential Criteria:

• Minimum 12 Months experience in Customer Service Industry
• Excellent verbal and written communication skills in both French (native level) and English with professional telephone etiquette

Hours of Work:

• 37.5 hours per week
• Candidates must be flexible for changing shift patterns between 7am-5pm Monday to Saturday

Benefits:

• Highly competitive salary
• Rewards and Recognition events
• Social events
• Convenient city centre location