Primary Responsibilities

• Handles general incoming information calls and emails from the law enforcement community, ensuring all incoming calls and emails are responded to or referred promptly
• Identifies needed escalations and deadlines, alerting Supervisor and/or relevant team members where required for further handling as per department policies
• Primary management of team inbox(es) for incoming law enforcement requests from various national and international law enforcement agencies
• Communicates with requesting law enforcement officers to clarify received request or scope as needed and provide responses based on department policy and guidelines
• Reviews all requests as per the above before logging each one into the internal database ensuring a complete matching case file containing all relevant documentation for further request processing
• Other responsibilities such as projects as assigned by Supervisor

Qualifications

Skills

• This role would suit someone with a junior analytical background with strong administrative skills who is looking to develop a career within fraud or law enforcement environment
• Demonstrated level of administrative skills, with close attention to detail and ability to multi-task
• Strong written and verbal communication skills
• Strong organizational skills demonstrated through good time management, record keeping and follow-up
• Demonstrated ability to work successfully in a deadline driven culture
• Ability to self-motivate
• Experience working with highly confidential information
• Ability to identify when escalation is necessary and determine appropriate policy
• Proven ability to adapt positively and drive changes
• Proficient in Microsoft Office applications to include Word, Outlook, Excel.
• Ability to work in a collaborative team environment
• Experience communicating effectively with a culturally diverse client group
• Ability to coordinate and prioritize multiple tasks/projects
• Ability to compile and analyze data in a succinct manner
• Demonstrated ability to take initiative with vague or obscure information
• An interest in law enforcement/investigatory work
• Knowledge and/or experience in a fraud or law enforcement environment (preferable)
• Bilingual (required). English plus Polish, German, French or Italian