This role is pivotal in ensuring that all collection activities meet the standards set by the client. Critical activities include reducing aged debt through on-time collections and achieving SLAs in relation to dispute/query resolution, while maintaining a highly professional relationship with the Client and their customers. In addition to their collections role, a Senior Collector also supports the Team Leader by coaching & training team members as well as occasional reporting on the progress of team’s activity. Depending on the market, you may be required to work from Monday-Friday or Sunday-Thursday.

Main Responsibilities: 

• Provides training and coaching for new starters as well as retaining / coaching of existing team members as required
• Takes ownership of small projects and delivers expected results on time
• Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy
• Ensures weekly/monthly collections targets are achieved, flagging possible problems early to the Team Leader
• Assists in the preparation of management reports in line with Client and Accenture’s requirements
• Ensures that the collections processes are followed and are in adherence with SOX policies
• Is proactive and innovative in generating ideas to improve processes and service delivery to the client
• Attends Client meetings to discuss payment performance and addresses issues as required
• Is flexibility around working hours during client specified key periods (month end)
• Maintains and updates customer data and aging reports
• Performs any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process.
• Takes responsibility for the team in the absence of the Team Leader

Required Skills/Experience

• 1 year collections or accounts receivable experience in an international environment
• Strong interpersonal skills both written and oral. 
• Ability to work on own initiative while in a Team environment
• Excellent organisational & time management abilities
• Strong negotiation skills
• Analytical approach to problem solving
• Competent in Microsoft Office
• Ability to establish and maintain key relationships across both Accenture and the Client’s organisations.
• Stakeholder management
• Dispute resolution knowledge
• Fluency in English and French, German, Dutch, Spanish, Italian or Portuguese

Desirable
 

• Third level qualification will be an advantage but not essential. Relevant work experience will be taken into account.
• Intermediate Excel, an advantage but not essential
• SAP and DynamicsAX experience is preferred