Marriott International, Inc., is a global leading lodging company with more than 7,800 properties in over 131 countries and territories. Our Cork Contact Centre is currently recruiting Fluent English speaking Sales & Service Specialists. This position involves inbound contacts from our customers throughout the world.

Since our founding in 1927, Marriott has been known for a culture that puts people first. Working at Marriott opens up a world of experiences, benefits and career paths.

Discover the benefits of belonging to our global family. It’s why so many of our associates come for a job, but stay for a career—because this is a place where you can feel at home. And it’s why so many associates refer friends and family members for Marriott jobs because here, each of us can truly be ourselves.

Tasks:

Process all reservation requests, changes and cancellations received by phone. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

Requirements:

• Prior experience in hospitality/sales or a customer facing role is preferred.
• Fluency in spoken English & Dutch is essential for this role.

Salary:

Competitive salary on offer in addition to an attractive incentive program.

Hours:

Open 7 days a week. The shifts can range from 7am start up until a 10pm finish week days & a 8.30pm finish weekends. 37.5 hours a week

Benefits:

• Private Health Insurance
• Life Assurance from the first day of Employment
• Pension scheme with monetary contribution by the company
• Relocation is provided for successful candidates who reside outside of Ireland.
• Up to 100% Educational Assistance on approved courses
• Career Progression and Personal Development
• Employee Assistance Program Consultants
• Hugely discounted rates for both Marriott associates and Friends and Family at all Marriott properties
• A variety of Local discounts
• Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave
• Participation in Tax Relief schemes such as the Bike to work scheme and Bus to work scheme.
• Awards and Recognition, with financial value