Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a member of the Seller Fraud Operations team, you will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Micro seller segment. Serving as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes.
 

Job Description

Fluency in English and Dutch is a requirement for this role.

Role Responsibilities:

• Working knowledge for Merchant Fraud and Appeals tasks
• Possess strong investigation skills and proactively share best practices/knowledge
• Effectively identify fraud tends and share the findings through various channels
• Identify correct Risk treatment in an effort to balance loss and merchant experience

Core Requirements:

Holistic Review:

• Think End to End to understand the Merchant Life Cycle
• Connect the dots of the “merchant story” to understand the big picture
• Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator

Balanced Approach:

• Credit and fraud; On and off PayPal; Risk aspects and Merchant experience
• Global awareness via process alignment and economy implications

Merchant Education:

• Put yourself in the Merchant’s shoes
• Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant

Accountability:

• Invest time and effort into your decisions
• Ownership of the impact of your decision and the overall merchant experience

Competencies:

• Evaluate the Merchant Holistically (Assess)
• Make the Right Decision (Decide)
• Own the Merchant Experience (Communicate)
• Contribute to the Team (Deliver)

Minimum Requirements:

• Third level education or equivalent work experience
• 1+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing or Chargeback Processing
• Proven customer communication experience (E-mail & Phone)
• Fluent English and Dutch, written and spoken is essential
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com