Responsibilities

• Actively work with customers to answer technical questions via email, phone and chat
• Perform technical analysis of customer problem and define plan for fixing it
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)

SKILLS & EXPERIENCE:

• 1+ years of work experience in an applicable industry and role are a plus
• Proficiency with Microsoft Windows operating system and computer networking / any Linux or Mac experience
• Exceptional customer service approach
• Ability to analyze technical issues
• Ability to convey technical information effectively
• Excellent analytical skills
• Fluent Italian and English (both oral and written, Upper Intermediate as a minimum)

We Offer

• Attractive remuneration
• Sport card
• Meal vouchers
• Supplemental Health insurance
• Annual paid leave of 25 working days
• Tickets for conferences and seminars
• Challenging atmosphere and interesting projects
• Future career development in a multinational company