Essential Requirements:

- 1+ year of work experience; position is suitable for fresh graduates

- Secondary education

- German in spoken and written and English on conversational level

- Excellent communication skills and strong customer focus

- Stress resistant

Job description

If a customer has a question or experiences a problem with Dell Technologies order for a product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. We support sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s). What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products and service that are better than ever.

Join us as a Customer Services Specialist on our team in Bucharest to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Customer Services Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

You will:

- Investigate and resolve of pre-delivery and post-delivery queries to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the issue

- Use E-mail and phone communication to support the customers

- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction

- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

- Use your own initiative to find new solutions for unusual or problemati