Responsibilities

• Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
• Identify and help minimize the risk posed by fraud patterns and trends
• Assist users with risk process workflows
• Identify, recommend and implement process improvements
• Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
• Requires professional interaction and communication, both within the Accenture organization and with client contacts.
   

Required Skills & Experience
 

• Fluent in English and German (oral & written)
• Must have the right to work in Ireland
• Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred
• Excellent Problem Solving and Organisation Skills
• Strong attention to details
• Self-motivated to work independently, with minimal supervision
• Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Positive, target delivery focused attitude and experience of a service delivery environment desirable
• Excellent time management skills and able to proactively and independently manage workload and targets
• Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
• Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time
• Team player capable of proactively learning on the job
• If you are a recent Graduate with some experience in Delivery environments we want to hear from you

Working Environment

• Service Delivery and Target Driven environment
• Willing to work across different shift hours - including weekend hours
• Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods