TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Job Overview

What your background should look like:

Exciting opportunity to join our expanding HR Shared Services team in Cork, Ireland. The HR Shared Services team provides transactional and telephone support to our employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation. This is a full time, permanent position with great benefits and would be ideal for a candidate who is looking to start their career in HR and gain exposure to HR policies and procedures at a regional level.

Job Responsibilities

As part of the HR Services Support team a typical day may include:

• The primary point of contact for employee and manager HR-related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised.
• Create appropriate documentation to support employee and manager transactions through our global HR system, for example, processing new hire transactions, promotions, leaves, separations etc.
• Research required information using our Knowledge database to handle and resolve customer inquiries.
• Maintain accurate employee records and transferring inquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.
• Identify and escalate priority issues and routing to the appropriate team for quick resolution.
• Adhere to Service Level Agreements for the timely resolution of all assigned tasks.
• Identify process improvement opportunities to enhance service delivery.
• Work with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
• Ensure compliance with all relevant quality and legislative policies, procedures, and controls in the region.

Qualifications

• Level 8 degree with an emphasis in HR or Business or other related discipline.
• 1-3 years customer contact experience if not educated to degree level.

Key Requirements

• Fluent in German, as well as English.
• Strong team player with a passion for working in a fast-paced international HR team.
• Desire to build a career in HR with an appetite for lifelong learning.
• Excellent communication skills and attention to detail.
• Ability to meet deadlines and prioritize work assignments.
• Strong customer service orientation.
• Proficient computer skills - good knowledge of the MS Office package.