TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

We have started our journey in building up a completely new Customer Care Center to cover our Germany-Austria-Switzerland customers. We are looking for multiple experienced, German-Speaking professionals who have worked with industrial customers before. 

The goal is to be the customer service interface between the customer and TE Energy. You will serve allocated customer accounts to deliver excellent customer experience, maximize customer satisfaction and provide an interface between field sales and our customers; to build and maintain relationships with internal support functions and external customers. 

For us, Customer Care is not simply answering a phone or replying to an email - but rather an inside window for our customer to all our departments. Customer Care in TE means you are a problem solver. And our brand-new office in Krakow will be the perfect starting point for this journey!

KEY RESPONSIBILITIES:

• Central contact for all customer requirements
• Comprehensive support for external and internal customers as well as product advice (customers, technical support, planning & logistics, sales)
• Support for all relevant issues relating to order processing from inquiry to delivery
• Complaint processing
• Active participation in the design of new processes and Systems to improve customer satisfaction, ECE
• Voice of the customer
• Quoting to customer
• Driving growth in alignment with Sales through inside sales activities

What your background should look like:

• Completed commercial training
• Several years of professional experience in customer service / customer care
• Very good SAP knowledge, preferably Sales & Distribution
• Customer-oriented, independent work
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Team player and confident single performer
• Willingness in an international team work
• Technical interest and understanding
• Perfect knowledge of German and good English
• Other languages are an advantage
• Good time management and ability to priorities tasks
• Pro-active and responsive to customer (internal and external) requirements

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Groups