Finnish Support Operations Analyst

Responsibilities

• Become an expert in the support experience for public figures, content creators, and media companies
• Develop investigative skills for identifying sources of verification in various cultural contexts
• Manage high volume ticket queues in a consistent and efficient manner
• Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
• Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
• Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Support charities utilizing their payments, issues and queries as part of our social initiatives

Required Experience

• Advanced level of written and spoken English a second European language would be an advantage
• 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
• Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
• Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
• Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred