We are looking for an innovative Customer Service Executive to join our world class team in supporting our customers with day to day issues such as password requests, complex issues such as supply chain malfunctions along with other general activities.

As you will be the voice of Workhuman, a positive customer experience will be your main key performance indicator.  You will be expected to solve issues rather than just close cases and give every customer a Workhuman experience, either by phone or email. 

This is not your typical call center, we do not use an IVR and we do everything possible to ensure every customer has a positive experience.

 You will have the opportunity to work in a very diverse environment with over 25 different nationalities and an environment that recognises and rewards high quality work and customer satisfaction.  

The hours for this role are Saturday and Sunday from 12.30-23:00

Responsibilities, Skills & Qualifications

The value you will deliver  

• You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
• You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
• Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman.

The skills you will bring  

• You have a strong focus on customer experience and the urgency in which it should be delivered.
• You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
• You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
• You have customer relationship-building skills.
• You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.

  Benefits:

• 25 days annual leave, increasing with years of service
• Company plan VHI Health Care & Dental cover for employee and dependencies
• A Pension commencing after probation period
• Participation in Workhuman’s employee recognition programs
• Discounted gift certificates
• Discounted TaxSaver Travel cards/free car parking (subject to availability)
• Income Protection
• Life Assurance
• Access to our Tuition Reimbursement Scheme
• Access to Workhuman University
• Additional ‘perks’ - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc.

The Company

At Workhuman, we love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know:

• We have an award winning culture, we were #1 Great Place to Work in Ireland 2019 medium-sized workplace, #4 in the 2020 Ireland large-sized workplaces and were named as one of Irelands Best Workplaces for Women 2020 by Great Place to Work
• There are currently over 4.5 million users on Workhuman® across 160 countries.
• Our core values are; Respect, Determination, Innovation and Imagination.