Customer Support

We are now looking for a Customer Support to assist our Finnish and English speaking players across a multi-brand platform! At Hero Gaming we are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer, remains the guiding light for our great team of Customer Support Heroes.

Based at our fantastic office in sunny Malta, your responsibilities will include:

• Assisting our players via chat and e-mail
• Providing WOW experience to our players
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests and escalating and following up where necessary
• Promoting Hero Gaming’s values and products
• Ensuring a professional working relationships with customers and colleagues

Requirements

• Previous experience in customer service or a similar position
• A team player with a positive attitude
• Good communication and IT-skills
• Excellent German (Native) and English communication skills, both written and spoken, knowledge of a 3rd language is an asset
• You must be over 18 years old and have a clean police record
• Flexible approach to work and ability to work shift including weekends and public holidays
• Ambitious and can imagine a future within Hero Gaming

Benefits

Here at Hero Gaming, we strive to give all our employees the best working experience in the industry.
All our super heroes can enjoy the following list of perks and benefits:

• Amazing Offices
• Underground Parking
• Relocation Allowance
• Added Leave Benefits
• Hero Wellness Program
• Online Learning Platform
• Health & Dental Insurance
• Health & Fitness Allowance
• Healthy Snacks & Fresh Fruit
• Daily Lunch Allowance
• Weekly Friday Beers
• Regular Heroic Events
• Birthday Celebrations