Customer Support Agent

Responsibilities

• Delivering a high level of service ensuring player satisfaction, and handling of all general enquiries.
• Natural communicator through email, online chats with the occasional outbound phone call.
• Aspire Global employees are adequately trained in Responsible Gambling in order to protect customers from harm following the relevant licensing objectives.

What will you be doing day to day?

• Providing our customers with the best level of service.
• Taking on board feedback, learning, and constantly enhancing your already incredible skills.
• Working independently and being trusted to make decisions to improve player satisfaction and team results whilst maintaining a strong focus on player protection & responsible gaming.
• Be an amazing team player every day.
• Just simply be unstoppable!

Requirements

• You are awesome in Danish, Norwegian, Finnish, Dutch or Japanese both written and spoken (and pretty good in English too).
• You thrive at multi-tasking.
• Master new skills quickly.
• A super positive attitude.
• Flexible to change in an ever growing / dynamic environment.
• A keen eye for detail.
• Strong communicator as well as instinctive solution provider (moved from what will you be doing day to day).
• You have experience and a passion in dealing with customers.

What will Aspire Global give to you?

• Initial in-depth training so you can hit the ground running with confidence.
• Cool offices based in the most popular location on the island – central Sliema.
• Career progression opportunities – 47% of our employees have been internally promoted!
• Amazing colleagues - we are 1 big happy family from top to bottom!
• 27 vacation days.
• Monthly happy hour! Time to have a bite to eat with your colleagues.
• Develop your sporting abilities by joining our company football team.
• Weekly classes offered at one of the best fitness clubs on the island.
• Private health insurance.
• Free eye testing.
• Anniversary rewards.
• Generous performance-based prizes to reward outstanding achievements within the customer service department.
• An opportunity to grow professionally within one of the biggest iGaming companies in the world.