MR. Green
MR. Green
MR. Green

Danish Customer Service Specialist

Mr.Green

4.2

1 Openings
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Danish C1 (Fluent)
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Sliema

Malta

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€0 / Not Required
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0-7 Day's
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Relevant Experience

Job Description

  • Representing Mr Green in all customer contacts, giving the best service via email, phone and live chat - part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their casino experience.
  • Communicating with the customers in a gentlemanly manner, in writing as well as verbally - as Mr Green is a perfect gentleman, we expect our Specialists to show respect, honour and personal responsibility, be able to keep cool in every situation.
  • Building and maintaining relationships with existing and new customers - our key goal is to establish trust with our customers. In order to do so, it is vital to listen and understand. The customer service department's goal is not only to help the players. Our aim is to make our players choose to play at Mr Green over any other casino whenever they’re looking for a fun casino experience.
  • Identify and report improvement areas according to company procedures. As you will be the first one handling customer's issues and understanding them from their perspective, we want you to forward your feedback forward to our Product & Tech departments as this enables us to constantly improve our platform in a way that clearly reflects our customers’ perspective.
  • Providing uninterrupted service by:
    • Helping our customers with all their enquiries
    • Clarifying Mr Green’s Terms and Conditions when it is needed
    • Explaining how to use Mr Green games and services
    • Assisting customers with on-going marketing campaigns
    • Logging tasks in accordance with company guidelines
    • Helping out Payments & Fraud specialists in upholding the security of the company and preventing fraudulent activities
    • Advising players on responsible gaming tools and acting proactively on player's gaming patterns
    • Escalating and following up customer cases when needed
    • Helping out with translations if needed

Interview Slot

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Company

Employees

1200

Revenue

Head Quarters

Malta

Posted Jobs

Video Summary

Available

Job Location

Danish Customer Service Specialist
Malta

Education

  • University Degree Completed

Start Date

Preferred Date:  

Salary

  • Annual:  

    NA

  • Bench mark:  

    50-75%

Relocation

  • Flight Repaid:  

    €0 / Not Required

  • Accomodation:  

    7 Days
4.0 Diversity, Equality & Inclusion

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