Customer Support Agent 

JOB DESCRIPTION

We are looking for a customer service oriented person who will ensure that a high level of service support is provided to Evolution Gaming clients and end-users, after being provided with relevant training.

• Monitoring and providing assistance in both Live Chat and ticketing system
• Performing technical investigations of various queries
• Identifying and escalating priority issues
• Coordinating case resolution between internal teams
• Multitasking according to daily priorities
• Resolving requests received from clients and end-users

QUALIFICATIONS

• Excellent customer service orientation and communication skills
• Experience in providing customer support service (recommendable)
• Excellent English skills both spoken and written (C1)
• Excellent Italian, Spanish, German, French, Dutch, Turkish skills both spoken and written
• Good time management skills
• Stress tolerance and attention to details
• High level of self-confidence and ability to make decisions independently

ADDITIONAL INFORMATION

All your information will be kept confidential according to EEO guidelines.