Loan Administration Specialist

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not needed a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard product, retail deposits and some corporate accounts.

Main areas of responsibility:

• Deliver a consistent and professional level of service at all times
• Demonstrate good customer service skills while initiating outbound and receiving inbound calls
• Provide customers with accurate information regarding the company’s products, services, payments
• Build a rapport with the customers whilst addressing any issues related to customers’ loans
• Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
• Comply with laws, regulations, company policies and procedures as required
• Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
• Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
• Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
• Keeping records as required in the bank’s data base
• Support additional consumer service requests
• Promote a positive work environment
• Performs other duties as assigned

Who you are

• You are an energetic, empathetic and positive individual. You have great communication skills with all active listening, speaking and negotiation. 

Required Skills

• Minimum Secondary education;
• Previous experience in similar role is preferred, but not a must;
• Experience with customer database is a plus;
• Candidate should be energetic, empathetic, and must have a positive attitude;
• Team player with customer oriented mind-set;
• Good communicator both verbally and written;
• Able to read, write and speak fluent Danish, German, French or Spanish;
• Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
• Able to follow oral and written instruction and to identify exceptions;
• Attention to detail, initiative and high standard of work;
• Willingness to learn and grow.

What are you waiting for? Apply now and our HR-team will reach out to you directly! Please be so kind and send your CV in English, if possible.