Customer Support Specialist

About the job

Novum Bank is a well-known player in the consumer credit market under its label Cashper. You haven’t heard from us? Then you might not need a micro loan before, because that is what we offer. Next to that, we have multiple MasterCard products, retail deposits and some corporate accounts.

You will find us in our head office in Malta, where you can go to the beach after work and party with your friends!

What you’ll be doing:

• Helping customers to finish their loan application;.
• Assisting customers with their loan repayment schedule;
• Answer their questions via phone, chat, SMS or email;
• Looking for ways to upsell to enhance the customer experience and increase revenue;
• Most importantly, putting customers at the heart of everything you do.

What you need to do:

• Written and verbal fluency in German, Spanish, French or Danish and English
• You’ll love helping people and have a real passion for making customers feel special;
• You’ll be target driven, competitive and money hungry;
• You like working in an international company with many different cultures around you.
• Previous experience of working with customers over the phone

In return, we’ll provide:

• Assistance with your relocation to Malta, helping you where we can;
• Competitive starting salary.
• A steady working schedule, so that you can plan your after-work life!
• Up to double salary when working overtime.
• Continuous learning and training opportunities;
• Recommend a friend to work for us and receive 500 EUR per person!.
• Free health and life insurance
• Daily fresh fruit and toast on us!
• Monthly company drinks, weekly Friday beers in the office and many other fun activities to get to know your colleagues and explore the island!
• Casual dress code.

What we offer:

We are team players and cross-functional collaborators - we do not have limits when it comes to getting the job done. There are many options for you professionally and personally. We invest in our employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. We encourage innovation and always involve our dedicated employees - we celebrate success. We are an inclusive, multicultural community characterized by high diversity and with many different nationalities represented.